Terms of Play
Diamonds
Diamonds connect several MyEmpire features. Wagers on casino games and sports bets earn Diamonds. We also credit 5% of each deposit as Diamonds. Finishing in a top place in one of our in-house tournaments can also earn Diamonds.
Shop
You can exchange Diamonds in the Shop for bonus money, bonus spins or free bets. Shop bonus money is for the Casino section only. You have 10 days to wager it 40x, and no more than 5x the initial bonus can be released to your real balance.
Bonus spins must be activated from your profile and played within 7 days of purchase. Their winnings are credited as a bonus. You then have 10 days to wager those winnings 40x. At most 75 CAD can be released to your real balance, and anything above that is voided.
Free bets work only in the Sports section. Activate one within 24 hours, then stake the full free-bet amount once. Winnings go to your real balance after the free-bet stake is deducted. Before withdrawal, you must roll those winnings over at least 3x within 30 days of activation, using odds of at least 2.10 for each selection.
My Empire
Every registered user takes part in My Empire. Your Diamonds build Houses in Districts, and completing every House in a District unlocks its prize.
A bonus prize must be wagered 40x, 20x or 10x, depending on that bonus, within 10 days. It works in the Casino section alone, and at most 5x the initial bonus can move to your real balance. Free-spin winnings become a bonus with a 40x, 20x or 10x requirement, depending on the reward, to be completed within 10 days. Cash prizes enter your real balance and must be wagered 1x on casino games before withdrawal.
Wheel of Fortune
The Wheel of Fortune is open to registered users who are eligible for promotions. Every 150 CAD wagered on eligible casino games earns one spin. You may earn at most 3 spins during each daily period from 7:00pm to 6:59pm ET and hold no more than 10. Wagering while a bonus is active does not earn spins. Sports bets do not qualify unless specified.
Wheel bonus money must be wagered 40x within 7 days, and at most 5x the bonus can be paid out. Wheel free spins must be used within 7 days. Their winnings have a 40x requirement and a maximum payout of 150 CAD. Wheel spins do not expire unless stated otherwise, although promotional updates may remove them.
Bonus rules
Only one bonus is allowed per person, family, household address, phone number, computer and IP address. A promotion's own terms prevail if they differ from these general rules.
Unless the promotion says otherwise, a deposit bonus requires 35x wagering on the deposit plus bonus and has a maximum withdrawal of 10x the bonus. A no-deposit bonus requires 40x wagering and has a maximum withdrawal of 5x the bonus. Winnings from no-deposit free spins are capped at 120 CAD and require 40x wagering.
Casino bonus requirements must be completed within 10 days and sports bonus requirements within 30 days. After that, the bonus and its winnings are voided. Real money is wagered before the bonus balance. If you request a withdrawal before completing the requirement, the bonus balance and its winnings are voided.
Most slots and scratch cards contribute 100%, live games and video poker contribute 10%, and table and card games contribute 0%. Some special games contribute 50% or 10%, excluded games contribute 0%, and some games cannot be played with bonus funds.
Bonus abuse includes delaying rounds or bonus features until requirements end, leaving large bets in play and returning after wagering, building in-game value with bonus money before cashing it out with real money, or exploiting a software bug or failure.
Money
We set the minimum and maximum deposit amounts. Any card or other payment method you use must belong to you.
Deposits are generally not refunded. We may consider a refund for exceptional technical or payment problems if you ask within 24 hours of the transaction. We aim to answer within 10 business days, and any refund remains at our discretion. No refund is available once the deposit or its related bonus has been used for a bet.
Deposits must be wagered at least 1x before withdrawal. If they are not, winnings can be cancelled and a 10% commission retained, with a minimum of 0.75 CAD. The commission is 15% when the account was funded by bank card or bank transfer. We may decline a request unless at least 30 CAD has been wagered in the same calendar month.
You may have no more than 3 pending withdrawals. Once checks and other conditions are complete, requests are worked through within 3 business days of the request and/or after the last withdrawal was paid. Your VIP level is based on activity during the previous 90 days and sets these daily and monthly limits:
- Level 1, 750 CAD per day and 10,500 CAD per month
- Level 2, 750 CAD per day and 15,000 CAD per month
- Level 3, 1,200 CAD per day and 18,000 CAD per month
- Level 4, 1,500 CAD per day and 23,000 CAD per month
- Level 5, 2,300 CAD per day and 30,000 CAD per month
Your account
You must be at least 18 and meet the legal age that applies to you. You are responsible for checking that online gambling is legal where you live. Residents of excluded countries cannot open an account or take part in promotions. Some studios restrict games by country, and in Canada NetEnt games and the Planet of the Apes, Vikings and Street Fighter slots are not available.
Register in your own correct name and keep your details current. Only one account is allowed per person, household or address, phone number or e-mail, and IP address. Duplicate accounts are closed, their activity is void, promotions will be cancelled and winnings are voided. Keep your login private because activity made with the correct credentials is treated as yours.
We may ask for identity, address, payment ownership, transaction or source-of-funds documents. Supply them within 30 days. Until then, we may withhold payment or suspend the account. If you miss the deadline, we may permanently close the account.
Account closure is requested by e-mail. It is available only when the balance is zero and no withdrawal is pending. If you ask to close with a positive balance or pending withdrawal, the funds are voided.
An account becomes inactive after 180 days without a login. We may charge a monthly administration fee of 7.50 CAD and may change that fee. If the balance is smaller, it is taken in full. Player-to-player transfers are prohibited. You are responsible for taxes and other charges connected with your winnings.
Sports bets
Once a bet is placed and confirmed, you cannot cancel or change it. Cash Out may be used where offered, but acceptance is not guaranteed. Selections that affect one another are not accepted in the same bet, and a bet accepted that way in error will be cancelled.
Changes and complaints
The English terms prevail over any translation. We may change the terms, and continued use after a change means you accept it.
Contact support by e-mail first. If the initial reply does not resolve a complaint, send a detailed written complaint from your registered e-mail to [email protected]. Include your username, the full name registered on the account, relevant dates and times, and put the reason in the subject line. We will give you an answer within 10 days. An unusually complex case may take longer when more investigation is needed.