Privacy and Your Data

Data we collect

Creating an account gives us registration details such as your name, username, e-mail address, phone number, date of birth, country, gender, social security number and zip code. We also receive your IP address and location data when you register.

Identity and payment checks may require details from an identity document or passport, a social security number, a document proving where you live, information on the source of your wealth or funds, Bank ID, financial statements, IBAN and payment-system details. The exact information depends on the checks and services involved.

Some information arrives automatically from your device. This can include your IP address, operating-system version, device identifiers, general location, session dates and times, pages viewed, searches, links, clicks, social-sharing activity and time spent during a session. Cookies and similar technologies collect part of this information.

We may also receive personal data from public records, government databases, financial and credit institutions, fraud-prevention agencies, public authorities, social media and other publicly available sources. From the information available, we may infer interests or game preferences.

Contract and service

We process data when it is needed to enter into or perform our contract with you. This covers creating and supporting your account, providing services, handling deposits and withdrawals, answering requests and communicating about our obligations under the terms.

Legal duties

Legal obligations may require us to verify your age, identity and location, carry out due-diligence and anti-money-laundering checks, respond to legal processes, maintain network and information security, and make required reports. We also use data to prevent money laundering, terrorist financing, fraud and other crime. Responsible-gambling risk management and responses to your data-rights requests can fall under this basis too.

Legitimate interests

Where your rights and freedoms do not outweigh the relevant interest, we may process data for our own legitimate interests or those of a third party. Uses include protecting systems, assets and intellectual property, detecting cheating or unauthorized tools, preventing fraud, keeping services available, managing our relationship with you and defending legal claims.

We may also analyze and aggregate data for research, product improvement, marketing and customer segmentation. Gaming behaviour can help us identify harmful patterns, manage risk, or recommend games and features that may interest you.

Your consent

With your consent, we may send marketing by e-mail, text message, phone call, app notification or other notification. Consent can also support personalized offers, targeted advertising, marketing measurement and the use of your gaming history or online behaviour for those purposes. We may rely on it to run contests, tournaments, reward and loyalty programmes and promotional events.

Recipients

Access inside our business group is limited to authorized employees, contractors, agents, joint controllers, affiliates, subsidiaries and brands connected with the same operator or parent company where their work requires it.

Payment providers and financial institutions receive details needed for deposits, withdrawals and their own legal checks. Those details may include your name, birth date, e-mail, address, zip code, city, country, phone number, alias and identity-check documents.

Game providers and service providers may also receive relevant data. Service providers include customer support, e-mail, text and voice communications, technology and cloud-hosting businesses. Other recipients can include marketing partners, fraud-prevention agencies, analytics providers and data aggregators.

Law-enforcement agencies and other competent authorities may receive information when required. Data may also be disclosed for a merger, financing, acquisition, bankruptcy, dissolution, transfer or sale. If you raise a complaint, review or query through an external forum, review service or dispute body, we may give that recipient the limited information needed to identify the account and respond to the matter you raised.

International transfers

Your personal data may be processed outside the EU or EEA. Before transferring it to an affiliate or third party, we use an appropriate safeguard. That safeguard can be a destination the European Commission treats as offering an adequate level of protection, approved Standard Contractual Clauses, or another safeguard the law recognizes.

Retention

We keep personal data while your account remains open and for the purposes described here. Legal requirements, including anti-money-laundering duties, or another continuing business need may require longer retention. Once the account is closed and no legal or business need remains, the data is deleted or anonymized so it can no longer be linked to you.

If ownership or control changes, personal data may form part of the transaction or its preparation. A new owner or controlling entity may use it only under this privacy notice unless you expressly consent to another use.

Your choices

You may ask for access to the personal data we hold and information about how it is used. You may request correction of incomplete or inaccurate data, or erasure where no compelling legal or business reason requires continued processing.

Depending on the circumstances, you may restrict processing, ask for your data in a portable, structured format that common software can read, or object to processing based on legitimate interests or direct marketing. You can withdraw consent at any time without changing the lawfulness of processing that took place before withdrawal. You also have the right to complain to a supervisory authority.

Send a request or privacy question to [email protected]. We may need enough information to identify you and handle the request.