Contact MyEmpire Support

Support channels

Talk to us through Live Chat or e-mail [email protected]. Support is available 24/7 for questions across MyEmpire Casino.

Reasons to contact us

Our team can help with:

• correcting account details or closing your account
• documents requested for identity, address or payment verification
• deposits and refund requests made within 24 hours of the transaction
• withdrawals, including a request that was cancelled
• bonuses, promotions and wagering questions
• self-exclusion requests
• access, correction, erasure and other privacy requests

Include the relevant account and transaction details so the team can understand your request. Never send a password.

Complaints

Start by contacting support by e-mail. If the first reply does not resolve the issue, send a detailed written complaint from your registered e-mail address to [email protected]. Include your username, the full name registered on the account, relevant dates and times, and put the reason for the complaint in the subject line.

We will answer within 10 days after receiving the required information. An unusually complex matter may take longer when the investigation needs more time.